Refund Policy
WarpWare XEO by WarpWare
Effective Date: May 10, 2026 Last Updated: May 10, 2026
Our Commitment
Bad refund policies are infuriating. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with WarpWare XEO for any reason, we’ll take care of you.
How It Works
Getting a Refund
If you’re unsatisfied with the App for any reason, contact our support team at support@warpwareworks.com. We’ll process refunds on a case-by-case basis and do our best to make things right.
We believe in customer satisfaction over strict policies.
Shopify Billing Context
Important: This App uses Shopify’s billing system:
- All charges are processed through Shopify
- Charges appear on your Shopify bill
- Refunds are issued through Shopify’s billing system
- Shopify processes refunds to your original payment method
- We cannot process refunds outside of Shopify’s system
Full Refund Examples
We’ll provide a full refund in situations including:
Billing Errors
- Accidental charges - You cancelled but were charged for a renewal
- Duplicate charges - Charged multiple times for the same period
- Wrong plan charged - Billed for incorrect subscription tier
- Technical billing error - System error caused incorrect charge
Service Issues
- Unused service - You paid but haven’t used the App
- Not what you expected - The App doesn’t meet your needs after trying it
- Technical issues - App problems made the service unusable
- Feature not working - Advertised functionality doesn’t work as described
- Integration failures - App doesn’t work with your Shopify store setup
Installation Problems
- Couldn’t install - Technical issues prevented installation
- Incompatibility - App incompatible with your theme or other apps
- Data issues - Problems setting up your products
Support Failures
- No response - We failed to respond to critical support requests
- Issue not resolved - Couldn’t fix a critical issue blocking your use
Refund Process
How to Request
Include:
- Your Shopify store domain
- Reason for refund request
- Date(s) of charge(s) in question
- Desired outcome (full refund, partial refund, or credit)
We’ll respond within 2 business days
Processing Timeline
| Step | Timeframe |
|---|---|
| Request received | Immediate |
| Review and decision | Within 2 business days |
| Refund initiated with Shopify | Within 1 business day of approval |
| Shopify processes refund | 5-10 business days |
| Funds appear in your account | 3-7 days (bank dependent) |
Total time: Typically 7-14 business days from request to funds in account
Subscription Refunds
Monthly Subscriptions
Cancellation:
- Cancel anytime by uninstalling the App from Shopify admin
- Or email support@warpwareworks.com for assistance
- No charges after cancellation date
- Access continues until end of current billing period
Refunds:
- Unused time may be refunded on case-by-case basis
- Contact us - we’re flexible and fair
Free trials:
- Free trial period as advertised in App Store
- No charge if cancelled before trial ends
- Cancel via Shopify admin or email support
Plan Changes
Upgrades (Higher tier):
- Immediate access to new features
- Prorated charge for difference
- New rate applies on next billing cycle
Downgrades (Lower tier):
- Takes effect at next billing cycle
- Continue with current plan until renewal
What’s Not Typically Refundable
While we’re generous with refunds, some situations don’t qualify:
Policy Violations
- Terms of Service violations - Account terminated for policy breaches
- Shopify policy violations - Store violated Shopify’s Acceptable Use Policy
- Fraudulent activity - Accounts involved in fraud or abuse
- API abuse - Excessive or abusive use of Shopify API
Misuse
- AI content misuse - Using AI to generate fraudulent descriptions
- Publishing without review - Publishing AI content without human review causing issues
Financial
- Chargebacks filed - You filed chargeback instead of requesting refund
- Payment processing fees - Shopify’s fees (not charged by us)
Note: Even for “not refundable” situations, contact us. We may make exceptions.
Special Circumstances
Chargebacks
Please contact us before filing a chargeback. We’re happy to resolve issues directly.
If you file a chargeback:
- Account may be suspended during investigation
- Potential permanent account termination
- Better option: Contact us first for faster resolution
Multiple Refund Requests
First refund: Processed generously and quickly
Multiple refunds:
- Pattern of install/uninstall/refund may indicate abuse
- May require additional justification
Contact us to explain your situation.
Shopify-Specific Information
How App Charges Work
- You approve App charge in Shopify admin
- Charge added to your Shopify bill
- Shopify bills you per your billing cycle
- Shopify processes payment
Refund Flow
- We approve your refund request
- We issue refund through Shopify API
- Shopify credits your account or payment method
- You receive confirmation from Shopify
App Uninstall
Automatic cancellation:
- Uninstalling the App automatically cancels subscription
- No further charges after uninstall
- Data deleted per our Privacy Policy
To prevent charges:
- Uninstall before renewal date
- Check Shopify admin – Settings – Apps and sales channels
Contact Us
Refund Requests
Email: support@warpwareworks.com Subject: “Refund Request - [Your Store Name]” Response Time: Within 2 business days
Shopify Billing Questions
For Shopify billing system questions:
- Shopify Billing Support through your admin
- Shopify Help Center: https://help.shopify.com/en/manual/your-account/manage-billing
Our Promise
We built WarpWare XEO to be useful and valuable to merchants. If it’s not working for you, we want to make it right.
We prefer to:
- Fix the issue - Most problems can be resolved with support
- Find alternative solution - Different features, settings, etc.
- Offer refund - If nothing else works
We won’t hold your money if you’re not getting value.
Our Philosophy
Generous refunds benefit everyone:
- Builds trust with merchants
- Reduces billing disputes
- Creates positive reputation
- Encourages trying the App risk-free
- Results in happier long-term customers
Fair usage is appreciated:
- Don’t abuse the policy
- Give us a chance to fix issues first
- Provide honest feedback
- Help us improve the product
Updates to This Policy
We may update this refund policy to reflect:
- Changes in Shopify’s billing system
- User feedback and fairness improvements
- Legal or regulatory requirements
Notification:
- Material changes: 30 days email notice
- Changes apply to renewals after notice
Related Policies
- Terms of Service: https://warpwareworks.com/legal/terms
- Privacy Policy: https://warpwareworks.com/legal/privacy
- Acceptable Use Policy: https://warpwareworks.com/legal/acceptable-use
- Shopify Billing: https://help.shopify.com/en/manual/your-account/manage-billing
Version: 1.0 Effective: May 10, 2026 Last Updated: May 10, 2026 Contact: support@warpwareworks.com
Quick Reference
Want a refund? Email support@warpwareworks.com with:
- Your store name
- Reason for request
- What you’d like us to do
We’ll respond within 2 business days with a solution.
That’s it. Simple and fair.